At Cincinnati Glass Block, we strive to provide products of the highest quality and ensure customer satisfaction. Please note that due to the nature of our products and the customization involved, we do not offer refunds or exchanges. We encourage all customers to carefully review their orders and product specifications before making a purchase. In the unlikely event of a manufacturing defect or shipping damage, please contact our customer support within 7 days of receiving your order, and we will work with you to find a suitable solution. Your satisfaction is important to us, and we are committed to resolving any issues promptly and efficiently.